About the Company: Spots & Space are looking for a full time Client Relationships Manager to join our close-knit team in Alexandria, a short walk from Redfern train station.
About us: in business for 30 years, we represent Australia’s diverse media sectors for advertising sales. The majority of our clients are national and government advertisers, seeking to communicate with diverse audiences including First Nations, disability media, community radio & TV, and, non-English speaking Australians.
About you: The Client Relationships Manager is the first point of contact for client inquiries, including media proposals, media planning/research and client campaign confirmations. This position also contributes to Spots & Space’s marketing and communications function, including sales collateral and marketing initiatives such as e-newsletters and press releases.
Reporting to the Manager, the key responsibilities of the job are:
- Relationship Management and Client Service – Responding to client inquiries, creating media proposals and negotiating with the clients to confirm media bookings.
- Developing relationships with existing clients including scheduling regular presentations to generate repeat business and present new opportunities
- Assisting with new business development, and under direction, making new approaches, presentations and sales pitches.
- Attending industry events as required to build relationships with clients and media
- Marketing & Communications Updating and creating marketing collateral, including refining media kits, updating research and compiling case studies.
- Having input to Spots & Space’s social media and working with key stakeholders within S&S peak body partners to execute joint marketing/communications initiatives.
- Team participation and administration tasks – Participate as part of a small team in meetings and planning sessions, contributing ideas to build business and add to company growth trajectory. Adhere to all company systems and processes including upkeep of CRM system, maintaining all records accurately including work-related expenses.
To succeed in this role you will need:
Essential
- Excellent communications skills, demonstrable writing skills
- Active listening skills with ability to influence and motivate in writing, on the phone and in person.
- Be a strategic thinker with an aptitude for problem solving.
- A natural relationship builder with excellent people skills
- Be comfortable to work autonomously and unsupervised, including checking your own work and demonstrating strong attention to detail.
- Be a proactive personality who is keen to both develop within the role and contribute to the company’s development and profitability
- Well-organised with experience in utilising CRM such as Salesforce, Daylite or comparable.
Desirable
- Advertising sales/sponsorship sales experience
- Familiarity with the Australian media
- Strong IT skills, preferably within an Apple Operating System including Microsoft Office – particularly excel and the ability to easily learn and adopt new systems.
The successful candidate will likely come from a background working in a B2B client services / account management role, working to quantifiable targets and with a track record of achieving or exceeding these targets.
A competitive remuneration package will be negotiated with the successful candidate.
All candidates must have unrestricted working rights in Australia.
Applications close 19 August 2024. For further inquiries or to apply please contact Sara Ocepek.