Full job description
The Subscriber, Volunteer and Social Media Manager is responsible for facilitating engagement with listeners, subscribers and businesses – across all channels, including social media – to drive subscriptions and donations for major fundraising campaigns, in collaboration with the General Manager and RTRFM staff. They are also responsible for the administration, training and support of office volunteers.
Key Responsibilities:
- Engaging previous subscribers to encourage them to renew via phone and email, and update their details, reminding them of benefits.
- Collaborating on themes for subscriber drives.
- Recruiting volunteers for Radiothon and other related subscriber drives.
- Helping the sponsorship team source and secure prizes, including the management of the gift distribution.
- Manage the publishing schedule for RTRFM’s social media channels and coordinate daily posts to ensure cohesive messaging.
- Coordinate ‘listener-get-subscriber’ campaigns.
- Serve as ambassador to subscribers who contributed more than $300.
- Creating and executing a communications strategy to retain connection with subscribers all year round.
- Creating subscriber ‘profiles’ through improved data collection and segmenting, allowing for more targeted fundraising as needed.
- Recruiting office volunteers as needed, and responding to volunteer queries and requests/conducting interviews.
- Training and supporting office volunteers.
- Contribute to team effort by accomplishing related results as needed.
- Establish/monitor procedures for record keeping (may include business tools); ensure filing systems are maintained and current.
- Ensure security, integrity and confidentiality of data.
- Participate in administrative tasks shared by all RTRFM staff (answering phones, welcoming guests, processing at POS).
Selection Criteria:
Essential
Excellent organisational and time management skills; ability to meet deadlines in fast-paced working environment.
- Excellent writing, communication and interpersonal skills.
- Experience with Microsoft Word, Excel and Google Suite, as well as Canva and Meta.
- Ability to work in a team and independently.
Preferable
- Extensive knowledge of community radio, and in particular RTRFM.
- Experience working in a volunteer or community organisation, managing a team or related activities.
Please note: RTRFM is located on the first level of 642 Beaufort St in Mount Lawley. Successful applicants will need to get Working With Children checks completed (RTRFM will cover the expense). Also, there is an expectation that the successful applicant can work full-time hours (37.5 per week) during our major fundraising campaign, Radiothon (August to September).
Job Types: Part-time, Permanent
Pay: $35,100.00 – $46,800.00 per year
Expected hours: 22.5 – 30 per week
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 05/05/2025
Expected Start Date: 19/05/2025